APARIQ, Inc.

APARIQ Quality Assurance Program:

Quality management of tasks and their results is a key element of APARIQ's reputation. The Project Manager will be the Single Point of Contact for the government on all task quality, performance, and schedule matters. The Project Manager has unlimited direct access to the Task Managing Partner, and thus to all APARIQ resources, as needed. The APARIQ team uses a single point of contact approach to manage the task and task quality, and an internal "Red Team" peer review process to ensure our products meet or exceed customer standards. In addition to our internal "Red Team", APARIQ often vets its findings with outside experts to ensure credible and high quality results. APARIQ's Managing Partners also carefully review our products to ensure our best efforts are presented to our customers. This multi-layered review approach is well understood and practiced by all APARIQ employees and can be effectively applied even under time-sensitive conditions to assure that our customers receive quality products.

APARIQ's approach to guarantee responsiveness to and cooperation with customers is based on frequent customer contact. APARIQ is accustomed to satisfying customer requirements through direct and frequent communication with the technical customer and other task stakeholders. APARIQ does not intend to impose a cumbersome management structure, but rather to encourage an environment that is conducive to successful task execution as well as providing for control and tracking. Simply put, our job is to ensure that the customer is completely satisfied with our work performance.

APARIQ has a basic and effective approach to problem resolution. First, our goal is to avoid problems in the first place, or find them when they are small and recoverable, by establishing clear and frequent communication with the customer regarding their requirements and needs. APARIQ works with the customer to gain a comprehensive understanding of the customer's expectations. APARIQ has the capability to perform within the resources and contract terms provided to us upon task order acceptance. Second, APARIQ has a policy of "no surprises!" with regard to communication of problems and variances to the customer. APARIQ will work with the customer to resolve any conflicts, and prepare a specific problem resolution plan that both APARIQ and the customer think is acceptable. We then work in communication and collaboration with the Contracting Officer Representative (COR) to resolve the problem. We have found that this approach often leads to effective collaborative solutions that were not apparent to either party previously.